FAQ

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Shipping

Where do you ship to?

Global Shipping:

We’re thrilled to offer worldwide shipping on all our LUNA jewelry! No matter where you are in the world, you can experience the beauty and quality of our pieces.

Transparent Shipping Costs:

To ensure a smooth checkout experience, we recommend entering your shipping address at checkout. This will display all available shipping options and their corresponding costs for your specific location.

What is the shipping cost and time?

SPAIN (PENINSULA) AND PORTUGAL: 48-72h

Orders over €40 – FREE

Orders under €40 – €3.95

EUROPEAN UNION AND REST OF THE WORLD: 3-7 days

Orders over €60 – FREE

Orders under €60 – €9.95

All orders are prepared within 24 business hours from the order confirmation date. If you believe your order is delayed, you can contact our customer service team via email at staff@lunajoules.com

Once your order has been shipped, you will receive an email with a link to track it. You can also track your order by accessing the following link:

Do you gift wrap?

Yes. All our jewelry comes in gift-ready boxes. We typically include more than one item per box in our packaging. This ensures the optimization of weight and volume for your shipment.
If you want each piece of jewelry individually packaged in a box, make sure to write us a message: staff@lunajoules.com

Payment

What Payment Methods Are Accepted?

We accept a variety of secure payment methods to ensure a convenient and trustworthy shopping experience for our customers:

Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover Card.
Debit Cards: Many debit cards with major credit card logos (Visa Debit, Mastercard Debit) can also be used for your purchases.
Digital Wallets: For a faster checkout, we offer secure and popular digital wallet options like Apple Pay, Google Pay, and PayPal.

How Do I Track My Order?

GLS offers a user-friendly online tracking tool to conveniently monitor the status of your jewelry shipment. Here’s how to use it:

Locate Your Tracking Number: you’ll need your unique GLS tracking number provided by LUNA after your order is paid.
Visit GLS Tracking Page: Head over to the GLS tracking website. You can find it with a quick search for “GLS parcel tracking”.
Enter Tracking Number: On the GLS tracking page, you’ll find a designated field to enter your tracking number.
Track Your Shipment: Once you enter your tracking number, click the “Track” button or similar option.

Can I use a different payment method?

Here are a few ways to find out if a payment method change is possible:

Review your order confirmation email: We typically outline any limitations on changing payment methods after the order is submitted in this email.
Let us know ASAP! If your order hasn’t been processed yet, there might be a chance to modify it. The sooner you contact us, the better chance we have of accommodating your request.
Here’s how to get in touch:
- Live Chat: For the fastest response, jump on our live chat feature (available during business hours).
- Contact Form: You can also send us a message through our contact form, and we’ll get back to you as soon as possible.

Products

Do you offer a warranty for your products?

We stand behind the quality of our LUNA jewelry! All our pieces come with a 1-year quality guarantee. This warranty covers defects in materials and workmanship for one year from the date of purchase.

What’s Covered:

The warranty covers any issues arising from faulty materials or manufacturing defects within the one-year timeframe.
What’s Not Covered:

It’s important to note that general wear and tear, accidental damage, or loss of pieces are not covered under the warranty.

How do I determine My Ring Size?

The table of ring size is as follows for reference:

US size	Perimeter (mm)	Diameter (mm)
5	49.3	15.7
6	51.8	16.5
7	54.4	17.3
8	56.5	18.1
9	59.5	18.9
10	62.1	19.8
11	64.6	20.0
12	67.2	21.4